Rubbish Removal Richmond Terms and Conditions
These Terms and Conditions set out the basis on which Rubbish Removal Richmond provides rubbish removal and related waste collection services to residential and commercial customers. By making a booking, confirming a quotation, or allowing our operatives to commence work, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 We, us, our: Rubbish Removal Richmond, the provider of rubbish removal and waste collection services.
1.2 You, your, customer: The person or business requesting or receiving our services.
1.3 Services: Any rubbish removal, waste collection, clearance, loading, labour, transportation, and disposal services we provide.
1.4 Booking: A request by you for services that has been accepted by us, either verbally or in writing.
1.5 Site or premises: The property, land, building or area from which we are instructed to remove waste.
1.6 Waste: Any rubbish, junk, household waste, commercial waste, garden waste, bulky items, or other materials that you ask us to remove, subject to these terms and any applicable waste regulations.
2. Scope of Services
2.1 We provide a rubbish removal and waste collection service, which typically includes loading waste from your premises onto our vehicle, transporting it to a licensed facility, and arranging lawful disposal or recycling.
2.2 The specific scope of your service, including estimated volume, labour, timing and price, will be confirmed in your quotation or booking confirmation.
2.3 We reserve the right to refuse to collect certain items or types of waste that cannot legally or safely be handled by our operatives or disposed of using our normal processes. This may include, but is not limited to, hazardous waste, clinical waste, asbestos, chemicals, gas bottles, fuels, and other restricted materials.
2.4 We may, at our discretion, agree to collect specialised or difficult waste subject to additional charges and compliance with all relevant regulations.
3. Booking Process
3.1 You may request a booking by telephone, email, or other communication methods offered by us. We will ask for details of the waste to be collected, access to the site, and your preferred date and time.
3.2 Any quotation provided before we attend the site is an estimate only and is based on the information you give us. We may revise the price when our team arrives if the volume, weight, type of waste, or access differs from what you described.
3.3 A booking is only confirmed when we explicitly accept your request and provide you with a collection date and time window. We may also confirm the booking in writing.
3.4 You are responsible for ensuring the accuracy of all information supplied when making a booking, including contact details, address, and description of the waste. Errors may result in delays, additional charges, or cancellation.
3.5 We will use reasonable efforts to arrive within the agreed time window. However, all arrival times are estimates and may be affected by traffic, weather, operational issues, or other circumstances beyond our reasonable control.
4. Access and Site Conditions
4.1 You must ensure that we have safe, reasonable and lawful access to the premises and to the waste to be collected at the agreed time.
4.2 You are responsible for obtaining any necessary permissions, permits or approvals required to allow our vehicles and operatives to access the premises and remove waste.
4.3 If we are unable to gain access, or if access is unsafe or materially different from what you described at the time of booking, we may refuse to perform the service, charge a wasted journey fee, or charge additional sums to cover extra time or resources.
4.4 You must ensure that the waste is clearly separated from items you wish to keep. We will not be liable for any loss or damage arising from the removal of items that you did not clearly identify as not to be taken.
5. Pricing and Quotations
5.1 Our prices are generally based on volume, weight, type of waste, labour required, and accessibility of the site.
5.2 Any quotation given before arrival is indicative and does not constitute a binding offer. The final price will be confirmed by our operatives on site once they have assessed the waste and access conditions.
5.3 If the final price is higher than the original estimate due to additional waste, difficult access, extra labour, or other factors, you will be informed before the work starts. If you do not agree to the revised price, you may decline the service and no work will be carried out, although a call-out or cancellation fee may apply in accordance with these terms.
5.4 Prices may be subject to change from time to time. The price applicable to your booking will be the price agreed at the time of your confirmed booking.
6. Payments
6.1 Unless otherwise agreed in writing, payment is due in full upon completion of the service on the day of collection.
6.2 We accept common payment methods such as cash, debit cards, credit cards or bank transfer, subject to availability and any applicable charges.
6.3 For business customers, we may, at our discretion, agree to provide services on account with payment terms specified on the invoice. If payment on account is agreed, you must pay all invoices in full by the due date shown.
6.4 If payment is not received when due, we reserve the right to charge interest on overdue amounts, recover reasonable costs of debt collection, and suspend or cancel any future bookings.
6.5 All prices quoted are exclusive of any applicable taxes unless expressly stated otherwise. Where applicable, value added tax will be added at the prevailing rate.
7. Cancellations and Amendments
7.1 You may cancel or amend your booking by contacting us during normal working hours.
7.2 If you cancel more than 24 hours before the agreed arrival time, no cancellation fee will normally be charged.
7.3 If you cancel within 24 hours of the agreed arrival time, we reserve the right to charge a reasonable cancellation fee to cover our costs and lost opportunity.
7.4 If our team arrives at the premises and is unable to carry out the service due to lack of access, unsafe conditions, or incorrect information, we may treat this as a same-day cancellation and charge a wasted journey fee.
7.5 We may cancel or reschedule a booking at any time due to safety concerns, vehicle breakdowns, staff shortages, extreme weather, or other circumstances beyond our reasonable control. In such cases, we will inform you as soon as practicable and offer a new appointment. We will not be liable for any resulting loss or inconvenience.
8. Waste Regulations and Responsibilities
8.1 We operate in accordance with applicable UK waste management and environmental regulations. We hold or use appropriate licences for the carriage and transfer of controlled waste.
8.2 By using our services, you confirm that you are the owner of the waste or that you have full authority from the owner to arrange for its removal.
8.3 You must not knowingly provide us with hazardous, illegal or prohibited waste unless we have expressly agreed in writing to collect it and all legal requirements are satisfied.
8.4 Title to the waste and responsibility for it passes to us only when it is loaded onto our vehicle. Up until that point, the waste remains your responsibility.
8.5 We will use reasonable efforts to ensure that waste is transferred to licensed facilities and that recycling and recovery opportunities are pursued where economically and operationally feasible.
8.6 We may issue or rely upon waste transfer notes or other statutory documentation as required by law. You agree to provide accurate information to enable us to complete such documents.
9. Customer Obligations
9.1 You agree to provide accurate information when booking and to inform us promptly of any changes that may affect the service.
9.2 You must ensure that the site is safe for our operatives and that there are no known hazards that you fail to disclose, such as unstable structures, sharp objects, dangerous animals, or hazardous substances.
9.3 You must not request or encourage our operatives to act in a way that is unsafe, unlawful, or inconsistent with these terms.
9.4 If our operatives reasonably believe that continuing the service would put them or others at risk, or breach any law or regulation, they may suspend or terminate the service immediately.
10. Liability and Insurance
10.1 We will perform the services with reasonable care and skill. If we fail to do so, we may, at our discretion, re-perform the service, offer a partial refund, or provide other appropriate remedies.
10.2 Our total liability to you for any loss or damage arising out of or in connection with the services, whether in contract, tort, negligence or otherwise, shall not exceed the total price paid or payable for the specific service giving rise to the claim.
10.3 We will not be liable for any indirect or consequential losses, including but not limited to loss of profit, loss of business, loss of opportunity, or loss of enjoyment.
10.4 We will not be liable for any damage to property or items that arises from pre-existing defects, weaknesses, poor installation, or inherent risk associated with moving or removing items, such as damage to poorly secured fixtures, brittle materials, or unstable structures.
10.5 You must notify us in writing of any claim for loss or damage as soon as reasonably practicable and in any event within 7 days of the service. Failure to notify us within this period may prejudice our ability to investigate the matter and may affect your claim.
10.6 Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter where it would be unlawful to exclude or limit liability.
11. Personal Data and Privacy
11.1 We collect and process personal data such as your name, contact details, and address for the purposes of managing bookings, performing services, processing payments and handling queries.
11.2 We will store and use your data in accordance with applicable data protection laws. We will take reasonable steps to keep your data secure and will not sell your personal information to third parties.
11.3 We may share your information with our staff, contractors, and service partners where necessary to provide the services or comply with legal obligations.
12. Complaints
12.1 If you are dissatisfied with any aspect of our service, please contact us as soon as possible so we can try to resolve the issue.
12.2 We will investigate complaints in a fair and timely manner and may request further information or evidence from you.
12.3 Where appropriate, we may offer a remedy such as a re-visit, partial refund, or other solution, at our discretion and subject to these terms.
13. Amendments to these Terms
13.1 We may update or amend these Terms and Conditions from time to time. Any changes will take effect when published or otherwise communicated to you.
13.2 The version of the Terms and Conditions that applies to your booking will be the version in force at the time you make your booking, unless we agree otherwise in writing.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.
14.2 You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.
15. Severability
15.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be deemed deleted, but this shall not affect the validity and enforceability of the remaining provisions.
16. Entire Agreement
16.1 These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between you and us relating to the provision of rubbish removal and waste collection services.
16.2 You acknowledge that you have not relied on any statement, promise, or representation that is not set out in these Terms and Conditions or in writing from us.
By confirming a booking or allowing our operatives to commence work, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
