Rubbish Removal Richmond Privacy Notice
This Privacy Notice explains how Rubbish Removal Richmond collects, uses, stores and shares personal data about its customers in the Richmond area. It also sets out your rights under the UK General Data Protection Regulation and the Data Protection Act. This Privacy Notice applies to all Rubbish Removal Richmond customers and prospective customers within our service area, including individuals, households and businesses that contact us, request a quote or use our services.
By contacting us, visiting our website, requesting a quotation or booking a service, you acknowledge that you have read this Privacy Notice and understand how we process your personal data.
Who We Are And How To Contact Us
Rubbish Removal Richmond is the data controller of the personal data described in this Privacy Notice. We determine the purposes and means of processing your personal data when providing rubbish removal and related services in the Richmond area.
If you have any questions, concerns, or requests about this Privacy Notice or about how we handle personal data, you can contact us by the usual contact details published on our website or correspondence you have received from us.
What Personal Data We Collect
We collect and process different types of personal data depending on how you interact with us and which services you use. The categories of data we may collect include:
Contact and identity details: name, title, address, email address, telephone number and any other similar information you provide so that we can communicate with you and carry out our services.
Service and booking information: details of the service you request, property access information where necessary for the collection, dates and times of collections, descriptions of waste or items to be removed, photographs you choose to send us, and any instructions or notes you provide.
Payment and transaction information: billing address, details of payments you make to us and related transaction records. Card and bank details are processed securely through our payment processors and are not stored by us beyond what is necessary for the transaction.
Communication data: information contained in emails, messages, telephone calls or other communications you send to us, including enquiries, complaints and feedback.
Technical and usage data: when you visit our website, we may collect technical information such as your IP address, browser type, device identifiers and information about how you use our website. This may be collected using cookies or similar technologies where permitted by law and your browser settings.
Business customer information: where you act on behalf of a business, landlord, letting agent or other organisation, we may collect your work contact details, job title and details of your relationship to the organisation.
Lawful Bases For Processing
We will only process your personal data where we have a lawful basis to do so under the UK GDPR. Depending on the circumstances, we may rely on the following lawful bases:
Contract: to take steps at your request before entering into a contract and to perform the contract we have with you, for example to provide a quotation, confirm a booking, carry out a rubbish removal, manage your account and process payments.
Legal obligation: to comply with legal and regulatory requirements, including waste disposal and environmental regulations, accounting and tax rules, and to keep records required by law.
Legitimate interests: to pursue our legitimate business interests where these are not overridden by your rights and freedoms. This includes managing and improving our services, handling enquiries and complaints, protecting our business, keeping appropriate records, recovering debts and sending service related communications to existing customers.
Consent: where we rely on your consent, for example for certain types of marketing communications where required by law or for optional cookies. You can withdraw your consent at any time, although this will not affect the lawfulness of processing before consent is withdrawn.
How We Use Your Personal Data
We may use your personal data for the following purposes:
To respond to enquiries and provide quotations for rubbish removal and related services in the Richmond area.
To set up and manage bookings, confirm appointments, and communicate with you about the services you have requested.
To carry out rubbish collection, removal and disposal services safely and efficiently at the correct location.
To process payments, issue invoices and receipts, and keep financial and accounting records.
To manage our relationship with you, including handling feedback, complaints and disputes.
To send you service related messages such as booking confirmations, reminders, updates or changes to terms and policies.
To improve our services, website and customer experience, including internal reporting, training and quality control.
To protect the security and integrity of our systems, prevent fraud and misuse, and to exercise or defend legal claims.
To send you marketing communications about our services where we are allowed to do so and where you have not opted out.
Data Sharing And Processors
We do not sell your personal data. However, we may share your personal data with selected third parties where necessary for the purposes described in this Privacy Notice and where permitted by law. These third parties may act as data processors, processing personal data on our behalf, or as independent controllers.
We may share personal data with:
Service providers and data processors: companies that provide services to us such as IT hosting and support, payment processing, customer relationship management systems, booking platforms, communication tools, accounting services and document storage. These providers are only allowed to process your personal data in accordance with our instructions and must protect it appropriately.
Operational partners: waste transfer stations, recycling facilities or subcontractors engaged to help fulfil a collection or disposal, but only with the personal data that is necessary for them to perform their functions.
Professional advisers: such as accountants, auditors, legal advisors and insurers, where needed to manage our business, obtain advice or handle legal disputes.
Authorities and regulators: government bodies, law enforcement and regulatory authorities where required to comply with legal obligations, court orders or to protect our rights or the rights of others.
In all cases where we use data processors, we put in place appropriate contracts and safeguards to protect your personal data and to ensure compliance with data protection law.
International Transfers
In some cases our service providers may be located outside the United Kingdom or may store data on servers in other countries. Where personal data is transferred outside the United Kingdom, we will ensure that appropriate safeguards are in place, such as using countries that have been recognised as providing an adequate level of data protection or using standard contractual clauses or equivalent measures approved by data protection authorities.
Data Retention
We keep your personal data only for as long as is necessary for the purposes for which it was collected and to meet any legal, accounting or reporting requirements.
In general, this means that we will retain customer and transaction records for a period required by tax and accounting laws. Service related correspondence and booking details may be retained for a reasonable period in case of queries, complaints or legal claims. Marketing preferences will be kept for as long as they remain relevant or until you opt out.
When personal data is no longer required, we will securely delete or anonymise it so that it can no longer be used to identify you.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Rubbish Removal Richmond customers in our service area, subject to any limitations in the law. You have the right to:
Access: request confirmation of whether we process your personal data and obtain a copy of the personal data we hold about you.
Rectification: ask us to correct inaccurate or incomplete personal data.
Erasure: request that we delete your personal data where there is no good reason for us to continue processing it, for example where it is no longer needed for the purposes it was collected, subject to legal obligations that may require retention.
Restriction: ask us to restrict the processing of your personal data in certain circumstances, for example while we verify its accuracy or consider an objection.
Objection: object to processing based on our legitimate interests, including profiling, and object to processing for direct marketing purposes at any time.
Data portability: request that certain personal data you have provided to us be transferred to you or to another controller in a commonly used, machine readable format, where this is technically feasible and where the processing is based on consent or contract and carried out by automated means.
Withdraw consent: where we rely on your consent, you can withdraw that consent at any time, although this will not affect the lawfulness of any processing carried out before consent was withdrawn.
If you wish to exercise any of these rights, please contact us using our published contact details and clearly state which right you wish to exercise. We may need to verify your identity before responding to your request. We aim to respond without undue delay and in accordance with applicable law.
Security Of Your Personal Data
We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. These measures include access controls, secure storage, staff training and using reputable service providers that implement suitable security measures. While we work to protect your information, no system can be guaranteed to be completely secure.
Children
Our services are not directed at children and we do not knowingly collect personal data relating to children. If we become aware that we have collected personal data from a child without appropriate consent, we will take steps to delete it as soon as reasonably possible.
Changes To This Privacy Notice
We may update this Privacy Notice from time to time to reflect changes in our services, legal requirements or how we process personal data. The updated version will apply from the date it is published. We encourage you to review this Privacy Notice periodically so that you remain informed about how we handle your personal data.
